Amazing Work From Home Support Jobs in India - Apply Now!
Remote working is fast taking over as the new normal: it provides flexibility, makes achieving a better work-life balance much simpler, allows individuals to organize their entire day according to their personal priorities, saves time and cost incurred in commuting, and enhances productivity and job satisfaction.
As the new world evolves, more companies start seeing the benefits of creating work-from-anywhere opportunities. Here, individuals are allowed to perform their roles irrespective of the location that they are in, providing freedom and flexibility. Mamo offers just that; the latest vacancy is for a remote Customer Support Specialist position.
Customer Support Specialist at Mamo – A Unique Opportunity in the FinTech Industry
Location: Work From Home (WFH)
Position: Full-time
Department: Operations
Location: Bangalore, India (Remote)
If you are one of those persons who enjoys talking with clients, handling concerns, and giving excellent service, this job at Mamo could be the best place for you. The Customer Support Specialist position is not your typical support position. It is a fantastic, dynamic opportunity that brings together customer focus, analytical skills, and business acumen.
Customer support roles are only for ticket closure and claims review, but this post offers you the option to affect the customer experience directly at Mamo. You, in fact, will be the front face of the company, and your job will entail seeing to it that customers are delighted using Mamo's services. On one end, you are expected to capture the customer's feedback, understand what they really want, and feed that back into improving the product and service offerings.
In this position, you’ll gain invaluable insights into the FinTech industry, working closely with a talented team and learning about cutting-edge solutions in financial inclusion. Whether you are an experienced professional or someone looking to start your career in a startup environment, this role offers numerous growth opportunities.
Key Responsibilities
As a Customer Support Specialist at Mamo, your responsibilities will include:
- Managing customer issues promptly, including investigating complaints and resolving issues like refunds and product bugs.
- Handling business claims, detecting suspicious activity, and reporting to the compliance team.
- Engaging with customers on various platforms, including phone, email, social media, and Intercom.
- Encouraging customers to activate and fully utilize their Mamo services, assisting them in overcoming any obstacles they face.
- Conducting product demos to help customers understand how to use Mamo's features effectively.
- Collecting and sharing customer feedback with internal teams to enhance the customer experience and improve product functionality.
- Ensuring that claims and support requests are handled within the company’s internal policies and meet the Service Level Agreements (SLAs).
- Becoming an expert on Mamo’s products to answer customer questions and contribute to feature enhancements.
What We’re Looking For
To succeed in this role, Mamo is looking for individuals who are problem solvers and possess a genuine interest in helping others. Some key qualities include:
- Patience and the ability to listen carefully to understand customers’ needs and issues.
- Empathy to relate to customers and provide personalized support.
- Strong verbal and written communication skills in English (knowledge of Arabic is a bonus).
- A cheerful and positive attitude, with the ability to maintain a calm and solution-oriented approach even in challenging situations.
- Flexibility and adaptability to manage shifting priorities and demands.
- A collaborative mindset and the ability to work well in a team.
- An investigative and curious nature, particularly when addressing customer inquiries or investigating claims.
- Prior experience or a keen interest in finance and payments.
Why You'll Love Working Here
Mamo is not just a workplace; it’s a place where you can grow, learn, and contribute to making a meaningful impact on the FinTech industry. Here’s why you’ll love working at Mamo:
- Start-up culture: At Mamo, you’ll experience a startup environment that emphasizes individual responsibility and process automation.
- World-class team: You will work with exceptional professionals in product, design, and engineering teams, solving important problems.
- Learning and growth: Mamo supports continuous learning, offering endless training opportunities to enhance your skills and knowledge.
- Competitive benefits: Mamo offers equity for full-time employees, along with competitive salaries that are revisited annually or after each funding round.
- Generous leave: Enjoy up to 25 paid days off plus statutory leave to ensure a healthy work-life balance.
- Comprehensive healthcare: Full-time employees benefit from top-tier medical insurance.
About Mamo
Mamo is a FinTech startup revolutionizing the way small and medium-sized enterprises (SMEs) handle their financial operations. The Mamo Business platform offers essential tools for businesses, including payment management, spend management through corporate cards, and seamless API integrations.
Driven by the mission of financial inclusion, Mamo is dedicated to providing SMEs with the tools and resources they need to succeed without the burden of complex, costly engineering teams. Mamo’s vision is to make financial services more accessible, efficient, and scalable for businesses of all sizes.
In 2022, Mamo became the first FinTech startup to receive a Cat 3C Providing Money Services license from the DFSA, solidifying its position as a leader in the financial services industry and expanding its potential for global growth.
Mamo makes it a fact to bring to entice such opportunities into working from home for the entire globe. Now you can achieve everything right at your home since you'll no longer have to struggle to balance between personal and professional lives. Start the trail with an established leader in flexible work solutions, Mamo; apply for remote jobs offered by Mamo at this moment.
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