Envision a scenario wherein you can carry out your daily tasks and office are now kept on your laptop computer while just a few steps away from home. Remote jobs have become increasingly popular for people who do not want to separate career from their lives as such they go on vacation or stay at home with family members. The traditional office setup does not exist anymore but it is being replaced by something entirely different that enables one to work regardless of his/her location.
Connecting with the dynamic cosmos around here, you will stumble upon several companies that serve their clients from afar. One such chance is at SocialPilot, which is looking for a Customer Success Specialist who will work from home in India. Keep an eye on this blog for more information concerning these and other thrilling vacancies that might lead you into various exciting career paths.
Customer Success Specialist at SocialPilot
Full-Time | Remote | Mid-Level
SocialPilot always looks for people who are specialized in customer success to assist its vibrant team. This position requires creating memorable SaaS offerings in the Martech area. The ideal applicant will work in a very cooperative environment comprising inventive problem solvers dedicated to innovation. Furthermore, this individual will closely partner with many interdisciplinary groups working on product development including UX/UI designers, product managers, engineers, sales representatives, and marketing managers.
Role Overview:
- Assist customers in understanding SocialPilot as a product.
- Comprehend customer use cases and workflows, and provide workarounds when necessary.
- Communicate product gaps to the team and suggest improvements. Advocate for customer priorities and ensure these are addressed.
- Monitor product usage among priority customers and provide interventions as required.
- Will be acting as a connector between the teams like product, design, engineering, and marketing teams with the customer.
Qualifications:
- A minimum of 2 years experience in any customer-facing role or demonstrable customer empathy. Knowledge of product principles is advantageous.
- Exceptional written communication skills are essential. The candidate should be adept at explaining problems and solutions comprehensively without relying on tools like ChatGPT.
- Willingness to work hybrid shifts with overlap in US time zones.
- A good sense of humor.
About SocialPilot:
The 12,000+ agencies and SMBs managing social media publishing, analytics, and engagement using SocialPilot also have access to collaboration tools that enable interactions with teams and clients. Thus, this is an organically growing B2B SaaS business generating revenue while still curbing expenditure and making profits. In fact, it is one of the top five start-ups in India nominated for the coveted Bootstrap Award during the Economic Times Startup Awards.
Achievements:
- More than 12,000 marketing companies and small to medium-sized businesses (SMBs) were provided with support by us throughout the world.
- Published social media posts: over 5 billion.
- One of the fastest-growing SaaS companies in India, ranked by Inc 42.
- Consistently recognized as a “Leader” by G2, Capterra, SoftwareSuggest, and TrustRadius.
- Named as one of the Top 10 Bootstrapped Startups in the Indian market.
- Repeatedly ranked as a “Great Product” by G2, Capterra, and TrustRadius.
- It is a recognized and received certificate as a great place to work.
- On YOUR STORY, as a social media scheduling tool, is rated as the number one.
Core Values:
- Customer Obsession: Prioritizing customer needs in decision-making and goal-setting.
- Ownership: Taking full responsibility for one’s work and outcomes.
- Relentless Innovation: Pursuing creativity and overcoming failures with persistence.
- Agility: Being able to adjust fast to changing situations and client requirements.
- Collaboration: Working together with partners, customers, and the internal team for mutual success.
Why Join SocialPilot?
- Complete Transparency: Insight into strategy, business metrics, KPIs, and major initiatives across the organization.
- Autonomy: Freedom to own your work with minimal supervision.
- Great Team: Collaborate with a diverse group from leading organizations.
- Personal Growth: Develop a personal learning plan and leverage organizational resources.
- Health and Medical Benefits: Top-tier health and medical benefits.
- Profit-Sharing Plan: High-performing employees benefit from profit-sharing, with profits for 2021 shared in December.
- Staycation: Choose a global destination for a month-long stay, with expenses covered by the company.
- Policy of Open Doors: Supports communication and honesty on all levels.
- Zen-like Workspace: Enjoy a modern workspace with an inclusive cafeteria and dedicated meeting rooms if working from the office.
In today’s dynamic job market, exploring SocialPilot remote jobs or SocialPilot work-from-home jobs could be your next step toward a fulfilling career. Enjoy the advantages of having your own time in front while still being respected by the employer regarding family matters, and the flexibility and convenience of working from anywhere with a company that values your work-life balance. Discover how this opportunity could align with your career goals and make your professional life as adaptable as your lifestyle.
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Apply here!
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