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Exciting Work from Home Opportunity at Checkmate

Join Checkmate: Remote Job Opportunities Await!

Today’s fast-moving world is nothing if not irresistibly luring when it comes to working from home jobs. People are attracted by the kind of flexibility and work-life balance they provide. What if you could begin your day without the stress of commuting, giving you more time for family or yourself? Having a chance to create an office that suits you has never been this tempting.

As more corporations are accepting the notion to work from any location, the scope of options is becoming wider in many industries. Numerous companies are currently recruiting for remote jobs, which require different sets of skills and experience. Here is an interesting job offer: Checkmate’s Customer Support—Email Specialist—Remote job (INDIA).

Customer Support Email Specialist

India (Remote) at Checkmate
Customer Support Full-Time

Who They Are?

Started in the year 2016, It’s a Checkmate is quite popular in the field of restaurant technology. The key selling point of this company is that it offers a seamless end-to-end integration between restaurants' point of sale (POS) systems and 100+ third-party delivery platforms. Their technology automates order acceptance that integrates directly with the restaurant POS and sends to kitchen printers, which eliminates any manual effort involved.

By means of this integration, Checkmate allows restaurant operators to increase their revenue without any additional expenditure. They are proud to support more than 8000 restaurants worldwide and have partnerships with over 150 technology collaborators.

What You’ll Do!

The Operations Specialist - Customer Support will play a crucial role in assisting customers with technical issues related to Checkmate's products and services. Key responsibilities include:

  • Resolving customer queries and recommending effective solutions.
  • Guiding users through product features and functionalities.
  • Communicating clearly to build trust with customers.
  • Understanding team goals focused on customer satisfaction and quality assurance.

This is a full-time, fully remote position.

Responsibilities:

  • Provide support and troubleshooting for the Support system.
  • Manage content for the internal knowledge base.
  • Offer feedback on processes to enhance the customer experience.
  • Identify gaps in documentation and training, implementing necessary improvements.
  • Update the Senior Customer Support Operations Team Lead weekly.
  • Respond promptly to customer inquiries via phone, email, or chat.
  • Analyze customer needs and assist them in utilizing specific features.
  • Test various scenarios to report product malfunctions.
  • Maintain internal databases with technical issues and customer interactions.
  • Monitor customer complaints and provide assistance as needed.
  • Share feature requests and workarounds with team members.
  • Keep customers informed about new features and functionalities.
  • Ensure technical issues are resolved through follow-ups.
  • Gather customer feedback for the Product, Sales, and Marketing teams.
  • Assist in training new Operations Specialists.

Requirements:

  • Experience in a Customer Support Operations Specialist role or a similar position.
  • Familiarity with the restaurant technology industry is advantageous.
  • Proficiency in using help desk software and remote support tools.
  • Knowledge of CRM systems.
  • Excellent communication and problem-solving skills.
  • Ability to multitask effectively.
  • Patience in handling challenging cases.
  • A Bachelor’s degree in Information Technology or a relevant diploma.
  • Passion for solving business problems with available resources.
  • Attention to detail while working with detailed procedures and guidelines.
  • A commitment to teamwork, service excellence, integrity, and accountability.
  • Strong communication, writing, and presentation skills.
  • Self-motivated and quick to learn in a fast-paced environment.

In a world rich with possibilities, pursuing Checkmate remote jobs can open doors to a fulfilling career. Imagine the freedom of choosing where you work while enjoying the benefits of a supportive team. This is more than just a job; it's a chance to thrive in a role that values your contributions. Explore these Checkmate work from home jobs and take the first step toward a rewarding future.


, Apply here!

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