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Top work from home support job in Raft India now

Top work from home support job in Raft India now

Flexibility and a better work-life balance have brought remote work to many people. The remote work option allows workers to spend time working flexibly while saving both time and money on commuting; such roles can be arranged around personal priorities. With fewer distractions and personalized space, one has discovered new levels of productivity and satisfaction with work.

Nowadays, the concept of working from anywhere is being accepted by more and more companies. Employees can realize their freedom and great flexibility Grant Work from Anywhere Policy employed by their companies. Raft- like any company, which avails an exciting opportunity, is now seeking individuals who could fill in an Associate position, purely remote, across the Service Feedback Quality department.

Customer Support Representative (Professional Services) - Remote Position at Raft

India (Remote) at Raft

Full-time

Team: Customer Success

Location: Work From Home (WFH)

About Raft:

Raft is a pioneering logistics platform that is redefining the future of freight forwarding and customs brokerage through automation. Based in the UK, Raft operates globally and is committed to transforming logistics through cutting-edge technology. With recent Series B funding from industry-leading investors, including Eight Roads (backers of Alibaba, Spendesk, Toast), Bessemer Venture Partners (investors in LinkedIn, Twilio, Shopify), Episode 1 (Zoopla, Betfair, Shazam), and Dynamo Ventures (Sennder, Stord, Gatik), Raft is positioned for rapid growth.

Position Overview:

Raft is on the lookout for a Customer Support Representative to join their dynamic team. This role primarily focuses on providing technical support to customers, ensuring tasks are completed efficiently and within deadlines. As a key member of the Customer Success team, you’ll be a crucial part of the company’s mission to deliver exceptional customer service.

Key Responsibilities:

  • Deliver high-quality customer support by completing assigned tasks promptly and accurately.
  • Handle various ad hoc customer support tasks as needed.
  • Collaborate with the Customer Support team to meet service goals.
  • Assist Customer Success Managers (CSMs) with new customer onboarding.
  • Stay up to date with internal tools and Raft application features to enhance customer support.

Desired Qualifications:

  • A degree from a reputable institution.
  • At least 2 years of experience in a Customer Support role.
  • Proficiency in using technology and support tools such as Jira or Hubspot (ticketing systems).
  • Hands-on experience with Microsoft Excel or Google Sheets for task tracking.
  • Strong communication skills, both written and verbal.
  • A proactive attitude with a focus on continuous improvement and taking ownership of responsibilities.

Why Apply?

  • Gain the opportunity to work in a global market alongside world-class companies at the forefront of machine learning and engineering innovations.
  • Thrive in a product-led company where your contributions directly impact the business and clients.
  • Collaborate with global stakeholders across different industries.
  • Enjoy working in a fast-paced, challenging, and innovative tech environment that promotes professional and personal growth.
  • Experience the benefits of working in a diverse, multicultural workplace.

They bring amazing opportunities for working with a global company. If you want to work from your home with a global organization, Raft provides an excellent opportunity. Work-at-home jobs are a very good balance for both personal life and working life. Apply now to get a view of Rafts's remote jobs and journey with a leader in flexible working solutions.




, Apply here!

Location: India

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