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The truth is that remote work has now become the latest trend for the many who would rather have some flexibility and a much-improved work-life balance. Being able to work from home gives individuals the opportunity to arrange their schedules in accordance with their personal priorities, thereby providing time and cost savings through reduced commuting. Without distractions and a customized environment, people are experiencing new levels of productivity and satisfaction at work.
In today's world, many more and more companies are taking the approach that work should be anywhere. This as well enables workers to do their work wherever they might be—it brings along freedom and flexibility. One such company offering this thrilling opportunity is Real—the opening in services Customer Support Executive is now a totally remote position.
Customer Support Executive (India - Remote) at Real Broker LLC
Job Title: Customer Support Executive
Location: Remote (India)
Department: Brokerage Operations
Compensation: ₹700K – ₹760K (Estimated Base Salary)
Real Broker LLC, a fast-growing real estate brokerage powered by technology, is seeking a Customer Support Executive to join its Brokerage Operations team. Real is currently operational across all U.S. states, Canada, and the District of Columbia, leading the disruption in the Residential Real Estate industry. Founded in 2014, Real is on a mission to revolutionize home buying and selling by leveraging advanced technology, benefiting real estate agents, and creating lucrative financial opportunities.
For more details, visit Real Broker LLC Website.
Work Schedule:
- Shift 1: 6:30 PM - 3:30 AM IST
- Shift 2: 7:30 PM - 4:30 AM IST
Location: Work from Home (India)
Job Summary:
Real Broker LLC is looking for a Customer Support Executive to support its Brokerage Operations team. In this role, the executive will be responsible for managing email communication in the US real estate market. The role is essential to ensuring a positive customer experience by responding to customer queries related to real estate transactions, property listings, and general market information. The position requires strong communication skills, a solid understanding of the US real estate market, and proficiency with email platforms. The Customer Support Executive will work closely with internal teams to provide accurate information and resolve customer concerns, contributing to long-term relationships with clients.
Key Responsibilities:
- Respond to inbound customer inquiries promptly and professionally via email, addressing concerns about real estate transactions, property listings, and general inquiries.
- Provide accurate, valid, and complete information to meet customer satisfaction.
- Demonstrate excellent time management skills to prioritize tasks and meet daily goals.
- Maintain strong organizational skills to manage multiple tasks across various departments, ensuring efficient assistance for the support team.
- Ensure compliance with company communication procedures and policies.
- Manage and resolve support tickets effectively, meeting performance KPIs such as CSAT, ticket resolution rate, and One-Touch Response Rate.
- Collaborate with internal teams to streamline communication and provide a seamless experience for clients.
- Perform other duties as assigned by the company.
Required Skills & Abilities:
- Strong problem-solving skills to address customer queries and concerns.
- Ability to adapt quickly to new technologies and software tools.
- Experience handling sensitive and confidential information.
- Excellent verbal and written communication skills.
- Demonstrated teamwork and motivational skills.
- Strong organizational skills with the ability to manage multiple tasks effectively.
- Quick decision-making abilities with a creative approach to customer service.
- A strong focus on customer service with a positive attitude.
- Ability to meet strict deadlines while maintaining quality service.
Education & Experience:
- A Bachelor’s degree in any discipline is required.
- Previous experience as a customer support representative is an advantage.
- Familiarity with software tools such as G-Suite, MS Office, ZenDesk, Slack, and Zoom.
A strong fit with the company’s core values:
- Work Hard. Be Kind.
- “We” are bigger than “me.”
- Tech x Humanity.
Physical Requirements:
Must be able to sit for extended periods of time.
Real is an equal-opportunity employer committed to fostering a diverse workplace. All qualified applicants, regardless of race, color, religion, sex, gender identity, age, or other characteristics, are encouraged to apply.
Real offers a really good opportunity for a work-at-home global company. It helps you keep everything balanced at home and work like a remote employee. Apply now to search Real's workspace jobs and begin your journey with a flexible working solutions leader.
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