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Join an International Company Hiring Freshers for Work-from-Home Roles in INDIA

Join CACTUS as a Home-Based Associate - Enhance Customer Feedback!

A majority of the population tends to be attracted to remote job opportunities for the reason of their flexibility. This helps in the creation of workspaces and useful schedules, thus motivating and maintaining a good work and family balance.

As more companies adopt remote work, the chance to work from anywhere is growing. Many organizations are hiring for various remote positions, offering benefits and the chance to join innovative teams. One exciting opportunity is CACTUS’s Associate, Service Feedback Quality (Remote)—Remote job (INDIA).

Associate, Service Feedback Quality (Remote) at CACTUS

Overview

CACTUS is a remote-first organization, allowing employees to work from anywhere in India. Occasionally, travel to the Mumbai office may be required for business needs or team events.

Does your enthusiasm stem from the interpretation of results from service feedbacks and improving the service quality? CACTUS is in particular need of a Service Feedback Specialist who is proactive. This position is related to promoting the Voice of Customer (VOC) and client comments through Service Feedback and its enhancement. The purpose is to implement service improvements that will help to raise customer satisfaction and retention.

If driving impactful changes excites you, this opportunity could be perfect!

Responsibilities

  • Analyze qualitative and quantitative feedback data to uncover trends, improvement areas, and potential service gaps.
  • Collaborate with customers to address queries, escalate issues, and resolve concerns through calls, chats, and emails.
  • Work with cross-functional teams (Customer Service, Product, Tech) to create action plans based on feedback insights.
  • Develop a robust feedback collection process to systematically gather customer insights across various touchpoints.
  • Monitor and track the progress of initiatives driven by feedback to ensure effective implementation and improvement in service quality.
  • Produce regular reports and presentations to communicate feedback findings and recommendations to stakeholders.

Qualifications and Prerequisites

  • Freshers are welcome to apply; candidates with 0-3 years of experience are preferred.
  • Experience in customer support is beneficial.
  • A Bachelor’s degree or higher is required.
  • Strong analytical skills to interpret data and derive actionable insights.
  • Excellent communication and presentation skills, capable of conveying findings to diverse audiences.

Additional Information

CACTUS thrives on an inclusive community spirit. It is a melting pot of diverse perspectives, breaking barriers to democratize access to scientific knowledge. Opportunities for growth abound at CACTUS. Employees are encouraged to experiment, challenge themselves, and embrace an accelerate-from-anywhere lifestyle.

If you are interested in building products that foster innovation, a career with CACTUS may be ideal. Employees discover the potential of AI, enjoy autonomy in shaping their careers, and make a positive impact in the world of science.

At CACTUS, the mission is clear: power research and empower people.

About CACTUS

Founded in 2002, Cactus Communications (cactusglobal.com) is a leading science communication and technology company. It specializes in AI products and solutions that enhance the processes of funding, publishing, communicating, and discovering research. Its flagship brand, Editage, provides a comprehensive suite of researcher solutions, including expert services and advanced AI products like Mind the Graph, Paperpal, and R Discovery. CACTUS also offers medical communications through Cactus Life Sciences. With offices worldwide and a workforce of over 3,000 experts, CACTUS is recognized for its workplace best practices.

Awards and Recognition

Cactus Communications has consistently ranked among the top 20 in the global list of the Top 100 Companies for Telecommute Jobs since 2016. It has been recognized as an Employer of the Future for two consecutive years (2023, 2022) and has earned accolades for being one of India’s Top 100 Best Workplaces for Women in 2022. Other honors include:

  • Winner of ‘Best Innovation Leveraging AI Services’ at AWS AI Conclave 2022.
  • Recognized as one of the Best Companies for Millennials in 2019.
  • Ranked as one of India’s Top 10 Safe Workplaces for Women in 2019.
  • Achieved the title of #1 among India’s Great Mid-Size Workplaces in 2017.

With the rise of remote job options, there are many fulfilling careers available. Companies like CACTUS provide flexibility and a chance to make a real impact. Those interested should explore these roles and consider starting their remote work journey.


, Apply here!

Location: India

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