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Work from home job opportunity for freshers in India as Customer Service

Join CACTUS as a Remote Customer Service Manager.

The emergence of remote jobs has greatly changed the labor market. To a majority of them, working from home implies working at odd times and winning their lives over the work. Just think of how it would be possible to avoid getting stuck in traffic and being able to create the working environment you want. There is a new era that eases access to many things and even allows people to advance their careers as they wish.

As more and more businesses are adopting this change, the ability to work from anywhere has become very achievable. Several companies are actively recruiting new skilled workers to reinforce their teams, hence providing a variety of remote jobs. CACTUS is seeking to recruit a Customer Service Manager (Chat & Calls), which is an online job opportunity to be based in India.

Customer Service Manager (Chat & Calls)—Work from Home

Location: India (Remote) at CACTUS
Category: Customer Service & Operations
Employment Type: Yes

Overview

CACTUS is a remote-first organization that embraces an accelerate-from-anywhere culture. Employees may occasionally travel to the Mumbai office for business needs or team events. The company is looking for a passionate customer service manager (Chat & Calls) to enhance customer connections through chat and calling initiatives. This role is vital in creating meaningful interactions, helping customers feel valued, and guiding them to suitable solutions. By joining the team, individuals can positively impact both customer experiences and the organization’s success.

Responsibilities

  • Deliver real-time support to customers via our advanced chat and calling platform, Genesys, aiming to convert inquiries.
  • Enhance customer confidence in the Editage brand over competitors and boost conversion rates.
  • Influence the organization’s revenue by promoting services to clients through chat, calls, and emails.
  • Add a personal touch to the customer shopping experience to encourage repeat business.
  • Identify website errors and propose effective solutions.
  • Monitor customer feedback to detect business trends and share insights with key stakeholders.

Qualifications and Prerequisites

  • Graduate or postgraduate in any field.
  • Service-oriented mindset focused on high standards.
  • 0-2 years of experience in a similar role; experience in customer service via live chat is preferred.
  • Excellent written communication skills with a knack for sales.
  • Quick thinking and ability to adapt during conversations.
  • Capacity to work under pressure while meeting deadlines with a positive attitude.

Additional Information

At CACTUS, the community spirit is inclusive. The organization values diverse perspectives, breaking down barriers to democratize access to scientific knowledge. There are abundant growth opportunities, encouraging individuals to experiment and stretch their capabilities. For those interested in innovative products, a career at CACTUS promises autonomy to shape one’s path and make an impactful difference.

The company is dedicated to empowering researchers, ensuring every action contributes to a positive impact in the scientific community. Together, CACTUS aims to power research and empower people.

About CACTUS

Founded in 2002, Cactus Communications (cactusglobal.com) is a leading science communication and technology company. It specializes in AI products and solutions that enhance research funding, publication, communication, and discovery. Its flagship brand, Editage, offers a wide array of researcher solutions, including expert services and advanced AI products like Mind the Graph, Paperpal, and R Discovery. Additionally, CACTUS provides medical communications through Cactus Life Sciences. With offices in key global cities and over 3,000 experts, CACTUS is recognized for its best workplace practices.

Awards and Recognition

  • CACTUS has been ranked among the top 20 in the global list of the Top 100 Companies for Telecommute Jobs since 2016.
  • Recognized as ‘Employers of the Future’ in 2022 and 2023 by LeadUp Universe, Fortune India, and Work Universe.
  • Honored as one of India’s Top 100 Best Workplaces for Women by Great Place To Work® in 2022.
  • Winner of ‘Best Innovation Leveraging AI Services’ at the AWS AI Conclave 2022.
  • Recognized as one of the Best Companies for Millennials in 2019 by Times Ascent.
  • Ranked among India’s Top 10 Safe Workplaces for Women by Rainmaker in 2019.
  • Ranked #1 among India’s Great Mid-Size Workplaces by Great Place to Work® Institute in 2017.

In conclusion, the landscape of work is changing, and remote jobs are leading the way. Exploring options with CACTUS offers a chance to embrace a fulfilling career while enjoying the freedom of working from home. Don’t miss out on the opportunity to transform your work life with CACTUS' remote jobs. Explore the possibilities today!


, Apply here!

Location: India

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