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Exciting Remote Job: Senior Customer Support Specialist at Benivo

Senior Customer Support Specialist at Benivo - Remote job (India)

We all appreciate this overwhelming freedom when it comes to work today. Some people are getting their first taste of how great this new form of career can be by being able to set up an office in their bedroom and combine office work with house chores. Emerging jobs also become more universal when all those who need just a computer with internet access and some software become mobile—on the road, at home, or even abroad.

Many companies this way would find the prospect of working from any location quite interesting. Benivo has an opening for the job position of Senior Customer Support Specialist that stands out among these. The position is available to individuals in India and would offer an opportunity to work with a vibrant group all while enjoying telecommuting comforts.

Senior Customer Support Specialist, India (Remote) at Benivo

Customer Support Specialist

Full-time Position

About the Role:

Across multiple items and amenities, Benivo has been famous for the amazing care for the customers. The organization is looking for a committed senior customer support specialist to be part of its remote team located in India. This position has significant importance as far as assisting Benivo users with their accounts, as well as executing operational activities like processing money transfers using products offered by the company.

As a Senior Customer Support Specialist at Benivo, this position focuses on delivering advanced customer service, mentoring team members, and driving performance improvements. The role involves handling complex queries and escalated issues, ensuring the team surpasses performance goals.

Job Level: Senior

Working Hours: 5 days a week, 4:30 am to 1 pm IST

Key Responsibilities:

Customer Support Excellence:

  • Provide advanced support to Benivo’s platform users through email, chat, and phone. Address escalated issues and complex queries promptly.
  • Act as the main contact for the team during challenging user interactions, offering guidance to maintain high customer satisfaction.

Team Development & Performance:

  • Manage end-to-end projects involving the customer support team, ensuring successful execution and active team participation.
  • Conduct quality audits of interactions (calls, emails, chats) to ensure adherence to processes and policies, identifying areas for improvement.
  • Maintain and update team playbooks and Standard Operating Procedures (SOPs) to address knowledge gaps.

Feedback & Coaching:

  • Offer constructive feedback and coaching to support representatives, improving their performance and service quality.
  • Monitor and analyze incoming support request data to drive continuous improvement.

Operational Efficiency:

  • Record all inbound queries with relevant notes for stakeholders across various departments (Content, Client Management, Finance, Tech).
  • Report issues to internal teams for resolution and ensure timely follow-up.
  • Manage communication for bulk outreach projects to platform users efficiently.

Skills and Competencies:

  • Experience: Minimum 1 year in a senior role and at least 3 years in customer support within the B2B/SaaS industry. Experience in global mobility is a plus.
  • Software Proficiency: Familiarity with customer support tools like Zoho Desk, Zendesk, and live chat systems.
  • Communication Skills: Excellent written and verbal English communication, capable of clear and concise interactions with customers and team members.
  • Technical Skills: Strong data analysis abilities with proficiency in spreadsheets for reporting and improvement.
  • Time Management & Organization: Ability to prioritize tasks, manage workload efficiently, and meet deadlines while maintaining high accuracy and quality.
  • Customer Focus: Passionate about providing top-notch customer support with a proactive approach to problem-solving.
  • Adaptability: Ability to thrive in a dynamic environment, managing multiple tasks effectively.

Why Join Benivo?

Benivo is at the forefront of transforming the mobility industry with innovative technology and data-driven solutions. As a senior customer support specialist, one will be instrumental in delivering exceptional support, driving team performance, and contributing to Benivo’s mission of unparalleled service. Join a growth-focused team that values excellence and continuous improvement.

Benefits:

  • Competitive salary
  • Generous wellbeing allowance
  • Share options
  • Flexible working arrangements

For those eager to embrace this flexible working style, Benivo’s remote positions offer not just a job but a path to a more balanced and fulfilling career. Explore the exciting opportunities and take the next step towards a role that aligns with your lifestyle and goals.


, Apply here!
Location: India

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