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Join PestoTech as a Remote Customer Support Executive

Exciting Work From Home Job Opportunities: Explore PestoTech’s Team as a Customer Support Executive

Visualize getting up every day to a flexible work plan minus the tedious commute to and from the workplace. The lifestyle of working from home combines comfort with efficiency. So it is a good option for individuals looking for harmony between various aspects of their lives. This allows people who work remotely to customize their working conditions and schedules according to their personal expectations thereby increasing productivity and job satisfaction levels.

Just imagine if you can elevate this adaptability. Suppose, for instance, that you were allowed to work from any location of your choice including a peaceful beach or an inviting café. In today’s world, organizations are welcoming such freedoms by providing options that allow individuals to arrange their working hours according to their lifestyles instead of the other way around. Here’s an example of such a chance offered by a world-class organization; PestoTech’s Customer Support Executive—Remote Job.

Job Opening: Customer Support Executive (Remote) at PestoTech

Position: Customer Support Executive
Location: Remote
Type: Full-Time, Operations

Role Overview

The Customer Support Executive at PestoTech will deliver exceptional customer service to learners, mentors, and other stakeholders. This role serves as the primary contact point for customers, acting as a liaison to ensure their satisfaction and loyalty. The core responsibilities include addressing customer queries, concerns, and complaints and providing effective solutions or suggestions to resolve issues.

Key Responsibilities

  • Handle customer queries and complaints through inbound and outbound calls.
  • Develop a warm, friendly rapport with customers over the phone.
  • Address a variety of complaints to enhance customer satisfaction.
  • Collaborate with other stakeholders to resolve issues promptly.
  • Communicate with customers in a courteous and professional manner.
  • Propose process improvement ideas.
  • Manage key productivity indicators such as productivity, AHT (average handling time), and CSAT (customer satisfaction score).

Requirements

  • Minimum 1 year of experience in customer support.
  • Bachelor's degree.
  • Proficiency in English and Hindi (no mother tongue influence).
  • Competence in handling data and reports using tools like MS Excel.
  • Basic knowledge of Excel, G-Sheets, G-Workspace, Problem solving, and Email drafting.

Desired Skills

  • Strong problem-solving abilities and effective customer connection skills.
  • Passion for resolving problems and delivering a world-class support experience.
  • Quick to learn and implement feedback.
  • Ability to perform under pressure in a fast-paced environment.
  • Tolerance for ambiguity with a focus on getting things done.
  • Iterative problem-solving with a focus on creative and actionable solutions.
  • Bias for ownership and proactive initiative.
  • Commitment to process excellence with detailed attention to inputs and outputs.
  • Inspirational and caring teammate who brings out the best in others.

Additional Assets

  • Experience in a start-up environment.
  • Familiarity with the edtech industry.
  • Fluency in multiple languages to assist a diverse customer base.

At PestoTech, the company values talent density and believes that exceptional talent combined with a strong cultural fit creates magical outcomes. Candidates who align with the company's culture are encouraged to apply. For those who do not resonate with PestoTech's culture, it is recommended not to apply. The company aims for a work environment where everyone enjoys their role and works harmoniously together.

Looking for a job that offers true flexibility? Explore PestoTech’s remote roles and experience the freedom of working from home or anywhere you desire. Embrace a role that aligns with your lifestyle and career goals today.


, Apply here!

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