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Remote Job Opportunity (INDIA): Customer Support Representative at HighLevel

Customer Support Representative - Remote Job Opportunity with HighLevel

The potential for transformation associated with telecommuting is incredible. Just envision it; a job where you only need to walk across the room to your home office for your daily commute, work schedule that accommodates everything happening in your life and a place that feels like what you want as far as working is concerned. This is what organization and management have been waiting for all their lives, otherwise known as remote jobs which grant employees full-fledged independence to realize their desired work-life equation.

In terms of the people who offer work from home jobs, companies are beginning to offer jobs that allow them to do so, breaking many boundaries. A notable organization is HighLevel that is currently looking for a Customer Support Representative for its remote position in India. It is an excellent opportunity to join an energetic team and at the same time appreciate working flexibility.

Customer Support Representative (Remote) - HighLevel

Delhi, India - Remote Job

Support – Full-Time

About HighLevel:

HighLevel is a premier cloud-based marketing and sales platform designed for marketing agencies, entrepreneurs, and businesses to enhance their digital footprint and drive growth. This all-in-one white-label solution focuses on streamlining marketing efforts, offering comprehensive tools that help businesses achieve their goals. With a workforce of over 1,000 employees spread across 15 countries, HighLevel operates both remotely and from its Dallas, Texas headquarters. The company emphasizes a strong company culture, fosters creativity, and promotes a healthy work-life balance for its global team.

Their Customers:

HighLevel caters to a diverse range of clients, including more than 60,000 agencies and entrepreneurs and over 450,000 businesses worldwide. These customers vary from small and medium-sized businesses to large enterprises across different industries and sectors.

Scale at HighLevel:

HighLevel’s infrastructure supports significant scale, handling over 3 billion API hits and 2 billion message events monthly. The platform also manages 80 terabytes of data across 5 databases and sees more than 25 million daily page views.

About the Role:

The Customer Support Representative will serve as a technical resource for HighLevel’s software suite. Ideal candidates should have experience troubleshooting software issues, preferably within the technology industry.

Key Responsibilities:

  • Deliver exceptional customer service with excellent communication, timely follow-up, and advocacy for customer issues.
  • Apply judgment within defined procedures and practices.
  • Collaborate with support team members at various levels.
  • Maintain strong customer relationships by addressing inquiries and concerns promptly and professionally.
  • Be readily accessible to multiple customers and manage priorities effectively.
  • Propose and contribute to the knowledge base to encourage customer self-help.
  • Assist customers via Zoom video calls with camera on, addressing their questions or concerns.
  • Record incident details through phone, chat, email, and other channels.
  • Analyze, gather information, and troubleshoot issues related to software functionality, hardware, networking, and general technical concerns.
  • Collaborate with team members to resolve issues and suggest product enhancements.
  • Contribute to a growing knowledge network to improve team effectiveness and customer information.
  • Participate in testing new product releases.

Eventually:

  • Resolve or recommend solutions to customer issues.
  • Perform additional duties as required based on business needs.

Requirements:

  • At least 2 years of prior technical support experience in a product-based organization, preferably in the B2B SaaS field.
  • Strong technical aptitude and troubleshooting skills.
  • Ability to manage stressful situations and maintain self-control.
  • Excellent customer service attitude, capable of working both independently and as part of a team.
  • Proficient note-taking and experience with ticketing systems.
  • Skilled in handling inbound calls, chats, and follow-up emails.
  • Demonstrated verbal and written communication skills.
  • Fluent in English.

EEO Statement:

HighLevel values diversity and strives to build a stronger organization through inclusive hiring and promotion practices. The company is dedicated to creating an environment where talented individuals from diverse backgrounds can thrive and provide exceptional service to clients while learning from each other. Accommodations are available for individuals with disabilities to perform essential functions.

For those ready to embrace the remote revolution, HighLevel’s remote positions offer not only the convenience of working from home but also a chance to be part of a forward-thinking company. Explore these opportunities today and step into a role that fits your lifestyle and career goals.


, Apply here!
Location: Delhi, India

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