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Fantastic Ticketing Agent Work from Home Job in India now!

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Join Assembly: Customer Support Specialist Remote Role in INDIA

Customer Support Specialist—Remote Job Opportunity at Assembly

There are many different ways in which employment is viewed nowadays owing to the speedy changing world and working from home has become one of them. As opposed to conventional work settings, remote jobs provide leeway for personal lives and careers hence balancing them effectively. Such a change presents an exciting new frontier for those who aspire more freedom in their occupations and professions.

This trend is being adopted by many companies, which provide jobs that allow working from any location. For instance, a top firm that is currently hiring has an opportunity for such. Their available positions include Assembly Customer Support Specialist – Remote job (INDIA).

Customer Support Specialist at Assembly: A Comprehensive Overview

Location: Bengaluru, Karnataka, India (Remote)
Position: Customer Success / Full-Time

Description:

The state-of-the-art AI engagement platform, Assembly, helps improve recognition, rewards, internal communication and productivity in companies. The aim is to create vibrant workplace communities by simplifying teamwork process; enabling people to recognize their peers; and turning everyday jobs within these organizations into team experiences that unite them. It seeks to provide outstanding customer experience through a culture of quality and improvement in everything it does.

Position Overview:

As a Customer Support Specialist at Assembly, this role serves as the primary contact for customers, providing expert assistance and support for their products. The specialist plays a crucial role in ensuring customer satisfaction by resolving issues, answering queries, and guiding users on product features. The ability to troubleshoot problems, create innovative solutions, and communicate effectively is vital for success in this position.

Key Responsibilities:

  • Provide prompt, accurate, and courteous responses to customer inquiries via email, chat, and phone.
  • Troubleshoot and resolve customer issues, escalating complex cases to the relevant teams as necessary.
  • Maintain a thorough understanding of Assembly’s products and services to assist customers effectively and provide accurate information.
  • Create and update support documentation, FAQs, and user guides to empower customers in finding solutions independently.
  • Gather customer feedback and share insights with the product and development teams to drive continuous improvement.
  • Educate customers on product features, best practices, and updates to enhance their overall experience.
  • Meet or exceed performance metrics, including response time, resolution time, and customer satisfaction scores.
  • Collaborate closely with Customer Success, Product, and Tech teams to ensure a seamless customer experience.
  • Identify recurring issues and propose proactive measures to prevent future occurrences.

Requirements:

  • 2-3 years of experience in a customer success or related role, preferably in a SaaS environment.
  • Strong empathy for customers and a commitment to enhancing their experience.
  • Excellent written and verbal communication skills, coupled with strong interpersonal skills.
  • Experience collaborating with cross-functional teams.
  • Strong problem-solving abilities and a proactive approach to identifying and resolving issues.
  • Familiarity with customer engagement and support tools.
  • Ability to work in the Pacific Time Zone.
  • Bonus: Experience with HRIS platforms/integrations.

Benefits:

Join Assembly and thrive in a unique work environment that promotes growth and innovation. The company prides itself on an outstanding work culture that values collaboration, creativity, and flexibility. Embrace the advantages of remote-first work, with the option to enjoy a vibrant office space in Bangalore. Employees will receive top-tier tools for success, including a MacBook to boost productivity. Assembly values work-life balance, offering unlimited paid time off to help employees recharge as needed. Additionally, the company supports a smooth remote experience with internet reimbursement. Become part of a dynamic team where your contributions are appreciated, and your well-being is prioritized.

As you explore the myriad of Assembly’s remote jobs, remember the advantages they bring. These positions not only offer flexibility but also the chance to work with dynamic teams worldwide. Embrace this opportunity to elevate your career and enjoy the lifestyle you desire. Consider applying for Assembly’s work from home jobs today; the next step in your career could be just a decision away!


, Apply here!
Location: Bengaluru, Karnataka, India

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