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WordPress Support Specialist - Remote Position at Brainstormforce

Bring to mind a world where your office can be as adaptable to the way you live your life. The appeal of a remote position allows working in any place that has internet access; it could be your warm living room or a bright seaside café. As traditional offices are changing shape, it is an ideal moment to investigate available choices for working at home or from any location you want!

This shift is being embraced by many companies, but there is an opportunity that stands out at this moment. A solution that combines work-life balance and advancement can be found in their WordPress Support Specialist role, which is available for remote work from anywhere in India as well.

A person working on a laptop, representing a remote job or work-from-home situation. In the picture, a person is working on a laptop, indicating a remote job or work-from-home scenario.

WordPress Support Specialist at BrainstormForce

Location: Work from anywhere.

Type: Full-time, Flexible Hours

Job Description

BrainstormForce is hunting for a devoted WordPress Support Specialist to join their growing support squad. It has the flexibility of coexisting as a remote job and targets delivering outstanding customer service.

Being an important part of the company and vice versa of what exactly is to be done as a WordPress Support Specialist will help people having different issues with the customers. Such roles require that one should nip very complicated issues in the bud and help in making sense out of them by simplifying them for users. A person who can fix in time all these glitches and also has any flair for customer care must always feel free because they need you!

Key Responsibilities:

  • Address support queries related to the Astra theme and other products.
  • Use the help desk software, HelpScout, to manage and answer queries.
  • Prepare detailed bug reports with replication steps for developers.
  • Create and update documentation and help articles.
  • Ensure customer satisfaction by solving issues efficiently and with a positive attitude.

What They’re Looking For:

  • Empathy and the ability to connect with customers, understanding their frustrations and providing supportive solutions.
  • A commitment to making a real impact, handling a high volume of customer interactions daily.
  • Patience and skill in explaining technical concepts in simple, non-technical terms.
  • Problem solver with WordPress and related tech background.

Qualifications:

  • Must be empathetic and passionate about providing excellent support.
  • Proficiency in English with strong spelling and grammar skills.
  • You need to have at least 1+ years of experience with WordPress.
  • Knowledge of custom CSS and HTML.
  • Familiarity with tools such as HelpNinja, Trello, Asana, GitHub, and Slack.
  • Independent and motivated, with a self-starter attitude.
  • Experience in troubleshooting and a drive for continuous learning.

Bonus Skills:

  • Ability to write and understand PHP, jQuery, and JavaScript.
  • Experience in WordPress plugin and theme development.
  • Previous remote working experience.

About BrainstormForce:

BrainstormForce is a leading global WordPress product company, known for its innovative solutions that help web professionals create stunning websites efficiently. Their team of talented designers, developers, and marketers works from various locations worldwide, united by a shared passion for product development and user experience.

What They Offer:

  • Competitive compensation.
  • The freedom to work from anywhere.
  • Opportunities to grow professionally within an expanding company.
  • Flexibility in managing your own schedule.
  • A fun, supportive work environment with creative challenges.
  • Endless opportunities for personal and professional development.
  • Engagement in wellness initiatives, like their FitSharks fitness group.

How to Apply:

If this role aligns with your skills and career goals, please complete the application form on this page. They look forward to your application!

Hiring Process:

  1. Submit the application form.
  2. Participate in email and voice communications with HR.
  3. Interview with the Head of Customer Delight.
  4. Complete a paid assignment (if necessary).
  5. Receive a formal job offer.

They are excited to hear from you! ✍

A person working on a laptop, representing a remote job or work-from-home situation. In the picture, a person is working on a laptop, indicating a remote job or work-from-home scenario.

While the likes of Brainstormforce keep on giving out thrilling online jobs and work-from-home roles company-wise, it is an uncommon occasion for you to rise in your profession and enjoy limitless versatility as well. Tap into this chance by engaging with an energetic group that will let you schedule your hours around what best suits you. Take advantage of this moment and find out if these Brainstormforce remote jobs may provide a forward-looking pathway for your career path.


, Apply here!

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