Recent added
Thrive Hiring: Remote Customer Support Associate
- Get link
- X
- Other Apps
Customer Support Associate Position at Thrive
Salary: ₹4.8L – ₹6L • No equity
About Thrive :
They are looking for a customer support person to join the team that helps restaurants succeed online. You should be good with people, patient, and knowledgeable.
They value flexibility and independence, an environment where you can take initiative and try out things. This role is for people who want to get involved with all aspects of their food delivery platform, taking on bigger competition in the space.
Job Responsibilities:
- Reply to customer emails and chats promptly, with accurate and helpful responses that leave a good impression of the brand.
- Help customers use products by understanding their needs and guiding them on specific features to get the most out of it.
- Analyse product issues thoroughly and test scenarios to reproduce and understand the problem, provide insights to the dev team.
- Maintain internal databases with technical issue details and customer discussions, ensuring a resourceful repository for future enhancements.
- Collaborate with team members to share customer insights and contribute to product and service improvements.
- Proactively follow up with customers post-resolution to ensure their needs are met and concerns addressed.
- Collect customer feedback for the Product, Sales and Marketing teams so we can make informed decisions and product refinements.
Requirements and Skills:
- Customer Support Specialist or similar experience,
- Understanding of customer interaction and issue resolution.
- Familiarity with the space is a plus for understanding product and customer expectations.
- Proficiency in technical tools such as Excel, help desk software, and remote support tools enhances efficiency in customer service.
- Communication and problem-solving skills are a must, to have clear and empathetic customer interactions and resolve complex issues.
- Ability to handle multiple queries at the same time with accuracy and attention to detail, with the ability to handle tough cases.
- Night shift comfortable.
P.S.: At Thrive, they have an open, transparent, and values-driven culture to support the big vision. They welcome people who fit their vibe and want to contribute to the growth.
Why join Thrive?
- Freedom & Responsibility
- Transparency
- Remote-first
- Unlimited leaves
- Learning/Education Allowances
- Holistic Growth
Visit digital Company home: Thrive Company Home
Thrive wants to not only be a platform but also an organization that is open and achieves its big goals.
, Apply here!
- Get link
- X
- Other Apps
Important Recruitment Information: Key Details You Should Know
Before applying for the job you're interested in, please ensure that you read the job description on the company's official website. You can access it by clicking the "Apply here!" button.
The recruitment pieces of information provided on this website (OREMOTE) are intended for informational purposes only. This information has been gathered from the official websites of the respective hiring companies and organizations. It is crucial to note that this website is not affiliated with any of these companies or organizations in any official capacity.
Our role is simply to present job opportunities and recruitment updates as they are announced by the hiring companies. We do not offer any recruitment guarantees or assurances regarding the hiring process. The recruitment procedures will be carried out strictly according to the official protocols set by the respective companies.
There are no fees associated with accessing the job information provided here. For further details about how we handle your data and privacy, please visit our Privacy Policy page.
Beware of Recruitment Scams: Never Pay for Jobs!
Another critical point to highlight is the importance of avoiding job scams. Never pay any fee or security money for obtaining a job. If anyone or any organization requests money under the pretense of it being refunded later, it is best to steer clear of such offers. A reputable organization will never require payment for direct recruitment or training for any job role.
Companies hire employees and pay them for their work, including during the training period. Be vigilant and aware—do not pay any fees for the opportunity to get hired.
Summary of Key Points
- Recruitment Information: For informational purposes only and obtained from official sources.
- No Affiliation: This site is not affiliated with the companies listed.
- Hiring Process: Conducted according to the companies' official procedures.
- No Fees: Job information is provided free of charge.
- Job Scams: Avoid paying any fees for jobs. Reputable companies do not charge for hiring or training.
Comments
Post a Comment