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Shutterstock's Client Partner, India (Essential Accounts) - Remote job
Shutterstock is a leading global creative platform providing high-quality creative content for transformative brands, digital media, and marketing companies.
The Opportunity:
The role of Client Partner, India (Essential Accounts) is crucial, focusing on expanding relationships with medium size and mid-market accounts to drive business growth through upselling and cross-selling. As the Account Owner, the Client Partner oversees account management, ensures smooth onboarding, and continuously adapts to meet evolving client needs. The primary objective is to expand and renew business, ensuring high customer satisfaction and loyalty.
Responsibilities Include:
- Following up on qualified leads from Sales Development Representatives (SDRs) to maintain a robust pipeline of opportunities.
- Managing the initial onboarding process for new clients, ensuring full integration and effective product utilization.
- Developing and nurturing deep client relationships, establishing oneself as a trusted advisor and primary contact.
- Regularly articulating Shutterstock’s value propositions, identifying expansion opportunities.
- Monitoring product adoption and usage patterns, enhancing engagement strategies as needed.
- Creating and executing strategic account plans to drive product adoption, satisfaction, and growth.
- Assessing evolving client needs, proposing solutions for account expansion, and executing upsell and cross-sell opportunities.
- Managing a pipeline of leads within existing accounts, meticulously tracking interactions in CRM and sales tools.
- Overseeing renewal processes, ensuring high retention rates through ongoing value demonstration.
- Addressing customer inquiries, issues, or escalations promptly, maintaining high levels of satisfaction.
- Performing necessary administrative functions such as invoicing and account documentation.
Requirements:
- Minimum 5 years of experience in account management or client-facing roles, with a successful track record in medium size and mid-market account growth.
- Expertise in identifying and executing upsell and cross-sell opportunities.
- Proven ability in executing renewals and maintaining high client retention levels.
- Strong analytical skills to identify trends and tailored solutions.
- Skillfulness in CRM and sales tools, specifically Salesforce.
- Experience collaborating with cross-functional teams, including sales, customer support, and product development.
- Knowledge of the digital content and media industry is advantageous.
- Strategic thinker with proficiency in creating and executing effective account plans.
- Excellent communication skills with a consultative approach, capable of influencing decision-makers.
- Attention to detail.
- Strong organizational and project management abilities.
- Hold a Bachelor's degree in fields Business, Marketing, Sales, or related fields.
Why Shutterstock:
- Direct impact on company success with meaningful work essential to core business evolution.
- The organization's executive leadership places a strong emphasis on fostering personal career growth aligned with individual aspirations and passions.
- Flexibility to work remotely or in-office with comprehensive support for success in both environments.
- Competitive and generous benefits package.
About Shutterstock:
Shutterstock connects diverse artists and creative professionals globally with agencies, brands, and individuals needing their expertise. It’s a platform where creators find inspiration and explore new ways to excel in their work.
Shutterstock empowers employees to shape culture and harness the world around them to develop solutions that facilitate sharing diverse perspectives. At Shutterstock, uniqueness is celebrated, and employees are encouraged to present their worldview authentically. The company champions resilience, swiftly learning from setbacks in its pursuit of continual growth.
Diversity is integral to Shutterstock’s success, fostering an inclusive culture where every employee feels valued and has equal opportunities to succeed. The company is committed to offering competitive pay and benefits aligned with industry standards.
Conclusion:
If you’re passionate about making an impact and want to join a leading technology company renowned for innovation, apply now. Shutterstock is an equal opportunity employer, encouraging qualified candidates to apply regardless of age, disability, race, religion, gender, or other protected status. Persons requiring accommodations during the application process should contact accommodation_request@shutterstock.com confidentially.
Shutterstock Values:
At Shutterstock, we operate as one team focused on delivering an unparalleled experience for our customers and contributors. Our values embody the mindset of employees who thrive here.
Explore the freedom to shape your career on your terms. Embrace a future where your workspace knows no bounds - where productivity meets flexibility. Join us in unlocking your potential.
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Apply here!
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